Hacker for Hire

CompUSA Sucks

Wyatt • • Rants

Yep, that’s right. CompUSA came in sucking again as per usual. If you’ve read my “Black Friday” post, you’ll know that I had an o-so-fun time at CompUSA. If you haven’t read it, you really need too. The comment that I got back was that “I would be willing to go do that again just to see how you would write up what happened.” Anyway, this is the closure to that story that some of you may have felt was missing … mainly my DVD player.

Well because it’s the holidays and I am my usual helpful self, I was doing a favor for my Dad’s friend and taking him an Ipod Nano that couldn’t be found anywhere in northern Ohio. I couldn’t find it anywhere here in southern Ohio either, even after calling all the the stores I could think of. I finally got smart and called the Apple store who said “Sure, what color do you want it in?” So I was transporting the Ipod to its new owner in Dayton and I thought that it would be a great time to check in with CompUSA and find out why I haven’t had a call on my rain check item.

The service counter had some lady that was complaining about being a nanny for five kids and how her life was a sob story, but that didn’t matter to me, I was going to bust some skulls over a DVD player. My turn comes up, I ask for my DVD player, they say its still on back order. Now mind you, this is the “truck that just didn’t make it yesterday” that has now been not making it for almost a month. Don’t people check up on these things? I mean doesn’t Bob the truck driver’s family call CompUSA and wonder where in the hell Bob has been for the past month? Bob’s probably down in fscking Mexico sucking down a Corona and buying drugs with all the cash he got for his swag of CompUSA merchandise. Anyway, the DVD player is still on back order. I ask if they can substitute it, but they can’t. This is the only brand that won’t allow substitutions. Finally, I asked what needed to happen for me to walk out with my DVD player and they told me the best they could do was refund my money because I had to pre-pay for device (otherwise I wouldn’t have gotten the sale price). Disgruntled and disheartened, I reluctantly said that I wanted my money back, know how much of a pain in the ass it was going to get another DVD player from the packed stores on the 23rd of December.

I thought that I was off to deal with that pain way too soon though … CompUSA still had some pain to dish out. Apparently, they couldn’t refund my money because I owed them 25 cents. Backup a second, I already paid for this, and now I want what I paid for back … does anyone else see where I’m going with this? Why can’t they just refund me my money that they have? I mean, whether or not I give them 25 cents, I’m still getting that 25 cents back. My exact question was, “So, do I just need to give you a quarter and then you are going to give it back to me.” As you can imagine, the response was “Yes,” though not quite that simple.

Apparently there was a billing problem where the amount in one computer was different than the amount in the other computer. The register said that I owed nothing, but the main database said I owed the 25 cents. Standing around on the phone for a half an hour followed. Finally, the issue was “resolved” in their database (a.k.a help-desk person added 25 cents after being unable to see what the hell happened). Going over to the check out, they couldn’t refund my money because the price was off by … you guessed it, 25 cents. Only this time, CompUSA now owed me 25 cents. The floor manager who had been aiding us through this process made a smart move and said “For the love of God, just give him the 25 cents,” and the girl did.

Now I had another problem, I had no DVD player, and it was 4:00 P.M. the Friday before Christmas at the Dayton Mall area. Anyone with half a stem cell for a brain can see this is not going to be a fun time. So I take off, spend my time in traffic and try to get over to Circuit City. Well, I can’t do that because some idiot have blocked the driveway to Circuit City by driving in the wrong lane. So I wave and motion and do everything else in my power to silently persuade the morons to get out of my way so I can drive down the driveway. No luck. At this point, I’m fed up. I shifted in to first, drove over the concrete barriers, though the snow, through the mud and all the while driving with my fingers out the window yelling “Two lanes!!!” Got to Circuit City, got my stuff and I left. I’m never going to CompUSA again.

The only thing that gives me some satisfaction is that I got 25 cents and that Bob will probably get capped for creeping into a neighborhood gang’s loot distribution territory.

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